Terms and Conditions

Last updated: July 2026

1. Introduction and Agreement

These Terms and Conditions govern your use of this website and the coaching services provided. By booking a session, purchasing a package, or using this website, you agree to be bound by these terms.

I operate as a sole trader providing coaching services. If you do not agree to these terms, please do not use the website or book services.

2. Nature of Coaching Services

  • Coaching vs. Therapy: Coaching is a partnership focused on goal-setting, personal growth, action planning, and overcoming obstacles. Coaching is not psychotherapy, medical treatment, mental health counseling, or clinical treatment.

  • Scope: While sessions focus on areas such as navigating neurodivergence, personal strategy, and professional goals, I do not diagnose, treat, or cure mental health conditions. If you require clinical support, you should seek the assistance of a licensed healthcare professional.

  • Format: Sessions are primarily conducted online (via video conferencing or telephone), though in-person sessions may occasionally take place where agreed upon.

3. Booking, Fees, and Payment

  • Payment Terms: All coaching sessions and packages must be paid for in full upfront at the time of booking.

  • Payment Processing: Payments are processed securely via Acuity Scheduling integrated with Stripe. By completing a booking, you authorize the processing of your payment through these secure third-party platforms.

  • Pricing: All prices listed on the website are clear at checkout. I reserve the right to change prices at any time, but price changes will not affect bookings that have already been confirmed and paid for.

4. Cancellation and Rescheduling Policy

  • 24-Hour Notice Required: If you need to reschedule or cancel a coaching session, you must provide at least 24 hours’ notice prior to the scheduled start time.

  • Late Cancellations / No-Shows: Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session (no-show), will result in the forfeiture of the session fee, and no refund or reschedule will be offered.

  • My Cancellation: In the rare event that I need to cancel or reschedule a session, I will provide as much notice as possible and offer an alternative time or a full refund for that session.

5. Client Responsibilities

  • Punctuality: Please arrive on time for your sessions. If you are late, the session will still end at the scheduled time to respect subsequent appointments.

  • Commitment: Coaching requires active participation, honesty, and personal accountability. You are solely responsible for the actions, choices, and decisions you make based on our sessions.

6. Confidentiality

  • Privacy: Everything discussed during coaching sessions is strictly confidential, subject to legal and ethical exceptions.

  • Exceptions: I may disclose information without your consent if required by law, or if there is an imminent risk of serious harm to yourself or others.

7. Intellectual Property

All content on this website—including text, graphics, logos, images, audio clips, and digital downloads—is my property (or used with permission) and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, copy, or resell any part of the website or coaching materials without express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, I shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of this website or my coaching services. My total liability for any claim arising from these terms or services will be strictly limited to the amount paid by you for the specific service in question.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact me directly at the email address provided on the website.